Shipping policy

Last Updated: 14/01/2025 At Wild West Rest, we're committed to getting your favorite t-shirts to you quickly and safely. Here's everything you need to know about our shipping process. Free Shipping We offer FREE SHIPPING on all orders within the United States! No minimum purchase required. Order Processing & Timing When Your Order is Processed Order Cutoff Time: Orders placed before 12:00 PM ET (Monday-Friday): Begin processing the same business day Orders placed after 12:00 PM ET: Begin processing the next business day Weekend orders (Saturday-Sunday): Begin processing on Monday Holiday orders: Begin processing on the next business day Processing Time Once your order begins processing, it takes 2-5 business days to prepare and fulfill your order before it ships. During this time, we: Prepare your custom t-shirt Conduct quality checks Package your order securely Hand it off to our shipping carrier Please note: Processing time is separate from shipping time. You'll receive an email confirmation with tracking information once your order ships. What "Business Days" Means Business days are Monday through Friday, excluding major U.S. holidays and our holiday closures (listed below). Shipping Time Once your order is shipped, delivery typically takes: Standard Shipping: 3-7 business days Total time from order to delivery: Approximately 5-12 business days (processing + shipping time) Example Timeline: Order placed: Monday at 11:00 AM ET Processing begins: Monday (same day) Order ships: Thursday-Monday (2-5 business days later) Delivery: 3-7 business days after shipping Total: Approximately 5-12 business days from order placement Shipping Locations We currently ship to all 50 US states, including: All continental US addresses Alaska and Hawaii (may take additional 2-3 days) PO Boxes and APO/FPO addresses We do not currently ship internationally. We're working on expanding our shipping options in the future. Shipping Carriers We partner with reliable carriers including: USPS (United States Postal Service) UPS FedEx The carrier will be selected based on your location to ensure the fastest delivery time. Order Tracking Tracking Number: You'll receive a tracking number via email once your order ships Track Your Order: Use the tracking link in your email or visit the carrier's website Delivery Updates: Most carriers provide real-time updates via text or email (sign up on their website) Delivery Issues Lost or Stolen Packages If your tracking shows "delivered" but you haven't received your package, please: Check with neighbors or building management Look around your delivery location Wait 24 hours (sometimes carriers mark packages as delivered early) Contact us at support@wildwestrest.com if still missing after 24 hours We'll work with you to resolve the issue and may file a claim with the carrier Damaged Packages If your package arrives damaged, please: Take photos of the packaging and item Contact us at support@wildwestrest.com within 48 hours We'll send a replacement or issue a full refund at no cost to you Wrong Address Your Responsibility: Please ensure your shipping address is correct at checkout Changes: Contact us immediately at support@wildwestrest.com if you need to update your address After Shipping: Once shipped, we cannot change the delivery address. You may be able to redirect through the carrier Returned Packages: If a package is returned due to an incorrect address, you'll be responsible for reshipping costs Shipping Address Requirements Please ensure your shipping address includes: Full recipient name Complete street address (we cannot ship to PO Boxes for certain carriers) Apartment/unit number (if applicable) City, State, and ZIP code Phone number (for delivery updates) Holidays & Peak Seasons During major holidays and peak shopping seasons (Black Friday, Christmas, etc.): Processing times may extend to 3-5 business days Shipping times may be longer due to carrier volume We'll notify customers of any delays via email Holiday Closures: We do not process or ship orders on the following holidays: New Year's Day Memorial Day Independence Day (July 4th) Labor Day Thanksgiving Day Christmas Day Order Confirmation After placing your order, you'll receive: Immediate: Order confirmation email with order details Within 1-3 days: Shipping confirmation email with tracking number Upon Delivery: Delivery confirmation (if you sign up with the carrier) Multiple Items All items in a single order will ship together If items are unavailable, we'll contact you about partial shipments or refunds Expedited Shipping We currently offer standard free shipping only. Expedited shipping options may be available in the future. Questions About Your Order? If you have questions about your shipment: Email: buy@wildwestrest.com Phone: +1 (270)-374-9103 Hours: Monday - Friday, 9:00 AM - 5:00 PM ET Please include your order number when contacting us for faster assistance. This shipping policy applies to orders within the United States only. Shipping times are estimates and not guaranteed. Wild West Rest is not responsible for delays caused by the shipping carrier or circumstances beyond our control (weather, natural disasters, etc.).